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The bank added that customers could also use any NPSB-enabled ATM of other banks.

Md Altaf Hossain, managing director (current in-charge) of Islami Bank Bangladesh, told The Daily Star that the bank was prioritising its own customers because cardholders from other banks were heavily using its ATMs.

Even so, the bank was struggling to meet the needs of its own customers ahead of Eid-ul-Azha, he said.

Speaking on condition of anonymity, an Islami Bank official said the bank had not been receiving sufficient cash from the central bank.

“Yesterday [Sunday], we sought Tk 280 crore in cash from the central bank but received only Tk 120 crore,” the official said.

Mati Ul Hasan, managing director of Mercantile Bank, said all cardholders could withdraw cash from its ATMs, although customers of other banks were limited to three transactions a day.

He added that Mercantile Bank booths had adequate cash supplies during Eid.

On May 21, the Bangladesh Bank in its instruction to scheduled banks, mobile financial service providers, payment service providers and payment system operators asked for keeping banking and digital transaction systems operational during Eid-ul-Azha.

Arief Hossain Khan, executive director and spokesperson for the Bangladesh Bank, said there were no restrictions on cash withdrawals.

“Banks that fail to provide proper ATM services or cannot ensure cash availability should shut down their ATM services,” he said.