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The accurate documentation is key to maintaining transparency, ensuring justice, and upholding public trust in the police force, police officials said.

The DMP chief also instructed the police officers to act promptly on any complaints or general diaries (GDs) filed at police stations.

“Police must reach the scene of an incident within an hour and conduct initial investigations. If necessary, a case must be filed,” he said.

The prompt action will foster a positive perception towards police, he added.

Sazzat Ali said the DMP has undertaken initiatives, including engaging directly with the public, listening to their concerns, and providing them with the best service “to restore the lost glory.” He also called for strict action against muggers, extortionists, and teen gangs.

To combat these crimes, he proposed forming citizen forums involving community leaders and different professionals.