#Title

NRB Bank plans to introduce neo-banking services
SOHEL PARVEZ
NRB Bank is planning and working to onboard digital banking facilities as well as introduce neo-banking services for its customers, according to the top official of the private bank.
The new digital banking platform will be introduced in conjunction with telecom operators and mobile financial services, and this will make it simpler for clients to do banking online and on mobile devices, said NRB Bank Managing Director and CEO Mamoon Mahmood Shah.
“We are focusing on integration and partnering with front-end-focused neo-banks to create exclusive and innovative banking offerings,” Mamoon said in an interview with The Daily Star marking the bank’s 10th anniversary.
“The neo-bank service will provide more features and facilities while being easier to use. We are constantly exploring new approaches to better serve our clients,” he added.
Mamoon also said NRB Bank has plans to expand its branches and ATM networks in the near future.
NRB Bank began its journey on August 4, 2013 with a vision to be the leading financial institution for non-resident Bangladeshis (NRBs) to invest in Bangladesh, and for Bangladeshi individuals and corporates to access international markets.
“The journey has been exciting and we have travelled a long way. We have come up with a lot of products with a lot of innovation,” he added.
Today, the private bank has 50 branches, 27 sub-branches and 308 agent outlets. It has plans to open 12 more sub-branches to reach the doorsteps of customers.
Over the last 10 years, NRB Bank’s total assets increased to Tk 7,467 crore in 2022 from nearly Tk 600 crore in 2013.
NRB Bank also registered a surge in deposit growth. The lender, which attracted Tk 188 crore deposits by the end of 2013, had around Tk 6,500 crore deposits by the end of last year, according to its annual reports.
Mamoon said customer satisfaction is the priority of NRB Bank and it has introduced a wide range of financial products tailored to the requirements of its customers.
“Our bank continuously develops new and innovative financial products to cater to evolving customer needs and preferences,” he said. “We opened home loans for NRBs and fine-tuned our consumer banking products in line with customer demand.”
Besides, NRB Bank will continue increasing its range of products and services to better serve a wider spectrum of clients, Mamoon added.
He said the banking industry is changing and gradually moving towards the digital platform.
“We have started this much ahead. We are closely linked with Bangladesh Bank to attain the goal of making 75 percent of transactions cashless by 2027,” he added.
Mamoon said the ambitious project, driven by Bangladesh