REJAUL KARIM BYRON and DWAIPAYAN BARUA

The digitalisation of 66 percent of the services offered by six ministries/divisions has saved both time and money of the ordinary people and also ensured service delivery, found a recent study by the Implementation Monitoring and Evaluation Division.

The study, which comprised of interviews with service recipients and providers, found that 92 percent saved money, 96 percent saved time and 70 percent were relieved of the hassle they faced at government offices for the digitalisation of the services.

One such beneficiary is Ramjan Ali, a farmer from Chuadanga.

The 70-year-old previously had the worst experience in land mutation as it took an inordinate amount of time, money, documents and hassle on his part.

But his quest to get the service became exponentially easier once the government digitalised the 10 services under five departments of the land ministry, according to the report, which was released last week.

Since July 1, 2019, e-mutation can be requested and in seven days land mutation can be obtained. Previously, it took at least 28 days.

At present, the services that can be requested online include e-mutation, mutated ledger, payment of land development tax, and collection of e-leaflets.

So far more than 3 crore people got land registration by paying the land development tax online without spending additional money.

Half of the people surveyed by IMED said their sufferings have reduced for the digitalisation of the land ministry’s services.

As many as 161 services out of the 244 provided by 28 agencies under six ministries and divisions have been digitalised.

The ministries and divisions are: the directorate of secondary and higher education and technical and madrasah education division under the education ministry, land ministry, medical education and family welfare division and health services division under the ministry of health and family welfare, and ministry of primary and mass education

After losing his educational certificates, Md Solayman Hossain, an employee of a private educational institute, applied to his respective educational board online for a replacement. In just three days, he got copies of his certificates.