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Two-year roadmap to revamp Teletalk

Star Business Report
Teletalk aims to acquire 30 lakh new connections this fiscal year as it prepares to launch 4G services next year, State Minister forTelecomTarana Halim said yesterday.
The operator will introduce the fourth generation of fast mobile data service and the latest innovation in internet of things (IOT).
loT is a network of devices, vehicles, buildings and other items that are embedded with electronics, software, sensors, actuators, and network connectivity. It enables these objects to collect and exchange data.
In a programme at Teletalk's head office in the capital, Tarana shared the two-year action plan for the country's lone state-owned telecom operator.
"Teletalk is riddled with problems, especially in the network segment, and I assure you that within one year, these problems will be resolved and it will be a self-dependent company."
After taking the reins of the telecom division, Tarana rebranded Teletalk and took several development projects.
Though Tarana aims to make Teletalk profitable within a year, she has not disclosed its revenue target yet.
Teletalk will expand its 3G network, especially on highways, metropolitan cities and districts, and will also improve its 2G network this fiscal year.
At the same time, it will establish customer care centres at all the district headquarters across the country.
Teletalk will set up 2,900 base transceiver stations or BTSs for 2G and 2,000 sites for 3G within the planned period under two separate projects.
At present, Teletalk is operating with 3,750 2G BTSs and 1,562 BTSs for 3G services across the country.
In addition, it plans to take up another project to take 3G coverage to union levels. The project involving Tk 2,300 crore will be sent to the ministry soon for approval.
The operator has only 87 customer care centres, with no outlets in many districts. To bring efficiency to services in two years, Teletalk will have to outsource its customer care centres. The state-owned operator also plans to add 30 lakh customers this fiscal year, and cross the active number of customers one crore landmark by 2017-18.
Teletalk had 44.09 lakh active connections as of June, according to Bangladesh Telecommunication Regulatory Commi-ssion‘s report. However, the operator's senior officials said they were hardly able to register around 22 lakh connections through biometrics, and they did not block all the unregistered SIMs. Under the national digital service delivery platform, Teletalk will also introduce an educational fees payment system within a short time.
Tarana wants to personally monitor all the activities of Teletalk and she will take responsibility if they fail to achieve their target. She opened the recharge facilities of Teletalk using bKash wallet in the meeting.
Now, Teletalk customers can recharge their account balance using their bKash wallets, in addition to scratch cards and the recharge points. At the meeting with Teletalk officials, Tarana warned them against the illegal use of VoIP, advising them to step away from any illicit practice.
"I am no longer interested in hearing about its alleged involvement with VoIP."