SOCIAL Island Bank Ltd (SIBL) made a foray into the country's financial sector in 1995 to become not just a lender with a solid financial foundation but also one that cares for society.

"We started with a goal to alleviate poverty, and our initial slogan was to work together for a caring society," said Md Shafiqur Rahman, managing director and chief executive of the second generation bank. Twenty years later, its goal remains the same, he added.

The bank has been able to contribute to the social and economic development to some extent in its two decades of operation, he said.

Rahman said the bank's vision itself is unique for a financial institution.

Since inception, SIBL reached out to the neglected segments of the population such as the micro, small and medium sized borrowers, and focused on its corporate social responsibility, apart from extending banking services to the formal sector.

The bank was also the first financier in the country to roll out 'cash waqf, where profits are spent on areas approved by Islam.

In its initial days, SIBL lent to businesses as small as makeshift roadside shops. Though those lending activities slowed later on, the bank has revived it under Rahman's leadership.

For a long time now, the bank has been lending to a group of sharecroppers without any collateral in Comilla so they can farm fish during off seasons. These people repay the money within six months of the farming. Today, there are a dozens of such groups, borrowing crores of taka from the bank. These people supply fish to Dhaka, Chittagong and Comilla.

The bank also launched a product, the Family Empowerment Islamic Microfinance Programme, for poor families who do not have any property other than their homesteads.

Linder the programme, a cluster is formed consisting of several families, and they are lentTk 20,000-Tk 80,000 as a group. The bank's field officers guide them and help them market their products.

The product, which was launched last year, was piloted in four branches in northern Bangladesh.

The success in the pilot stage convinced the bank to expand the programme. Now the product is available in 11 branches and outstanding Ioans in the category amount to more than Tk 2 crore.

”1 hope these borrowers will become micro-entrepreneurs in the next one year. Our target is to empower families," Rahman said.

The product will be available in all of its 50-plus rural branches, as the number of marginalised people is not low in Bangladesh. "If we can implement this programme successfully and expand it, we will be able to contribute to poverty alleviation."

As part of its social responsibility, the bank works in the areas of health and education, spending about Tk 9 crore in 2015. The amount is increasing every year.

It finances five camps set up for slum children in Dhaka where the underprivileged receive primary education.

The SIBL Foundation has set up a diagnostic and dialysis centre on Green Road, Dhaka, where people get services at lower rates. The bank has a plan to turn it into a full-fledged hospital.

The bank also plans to set up a vocational school for prospective migrant

workers so they receive training before going abroad for jobs; it will ensure that they get well-paid jobs.

SIBL is the first Shariah-based bank in Bangladesh to roll out real time online banking. All of its 111 branches are fully online. The bank will open 10 more branches this year.

The bank is now awaiting approval from Bangladesh Bank to roll out its mobile banking service. "Everything is ready to launch it," said Rahman.

Financial inclusion is the demand of the time, as Bangladesh has the lowest number of banked people above 15 years among the Saarc nations, he said.

"If we can bring the unbanked people under the formal financial system, there will be a transformational change across the country."

Agent banking is the way to reach out to the unbanked population in the areas where banks cannot go, he added.

SIBL has tied up with Rural Services Foundation, a non-profit organisation of Rahimafrooz Group, to advance its agent banking activities.

Rural Services Foundation has more than 500 outlets across the country, which will work as the agent of SIBL. Seven branches are already working as agent outlets of the bank.

The bank is increasingly moving

towards small and medium enterprises, which are considered the bedrock of any economy around the world. Of its total loan portfolio, 22 percent of accounts are of small and medium enterprises. "We are also focusing on SMEs and agro-finance, instead of just on corporate borrowers."

As of December 2015, the bank's total outstanding loan wasTk 12,959 crore, which was Tk 10,369 crore a year ago. Its operating profit was Tk 522.21 crore last year, up 22 percent from that in 2014.

Rahman, who joined SIBL in 2010 as a deputy managing director and became managing director in 2013, also discussed the challenges confronting the banking sector. How best to use surplus liquidity and get good returns is the major challenge for the sector, he said.

High non-performing loans stand in the way of lowering the interest rate to a single digit as per demands of the business community, he added.

"NPL is a cancer," he said, adding that their NPL stands at 4.05 percent, much lower than the industry average of 9.5 percent. "Now our target is to lower it to below 3 percent."

Rahman said the recent scams in the banking sector have put pressures on the sector. The very latest fraud involving ATMs has also shaken people's trust, he added.

"The strengthening of internal control and compliance can curb financial irregularities in the banking sector. If exemplary punishment could be given to the perpetrators, future scams could be averted."

On the investment scenario, he said businesses will invest money in hopes of making profits. "In order to convince them, they have to be given infrastructure and utility support as well as a strong law and order situation."

"The way things are now, I think it will improve in the coming months. We have to dispel uncertainty, as investors want lasting stability."

Rahman began his banking career in 1977 at Sonali Bank. He became its general manager in 2003 and was transferred to Agrani Bank. He was brought back to Sonali Bank again later.

Rahman will retire in January next year when he turns 65.