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bKash users face trouble in mobile money transfer

Officials say the problem was due to system upgrade and will be fixed in 4-5 days

Sajjadur Rahman
Agents and users of mobile financial service provider bKash have been facing trouble in money transfer for the last one week.
They even do not know what is going wrongwiththeservice.
bKash, a subsidiary of BRAC Bank, however, said a system upgrade has caused temporarydisruptions insomeareas.
“We're carrying out maintenance work that has created temporary sufferings,” Kamal Quadir, chief executive officer of bKash, said yesterday.
“I talked to distributors.The problem is not alarming,” said Quadir. bKash made 70,000 transactions in last two days, almost similar to thenumberofusualtransactions, hesaid.
He expected a fair solution to the problem by last night and a full recovery in next 4-5 days.
Quadir, however, claimed 95 percent of the users aregettingbKash services properly.
But the field-level situation is different.
“We have been facing serious trouble in making payments and transferring money for the last one week. We've heard bKash's server cannot take the load," said Mohammad Shahin, who runs an outlet as a bKash agent in Gulshan.
Shahin said he used to make 400-500 transactions a day, but the number has comedown to 30-35 in the pastfewdays.
“A girl has been trying to send money to her parents for the last few days, but failed,” hesaid.
Firoz, another agent in the same area, also echoed the same.
“The service was good when it was launched, but now transactions are being settledafteradayortwo/’saidFiroz.
Sabuj Hossain, who is a bKash agent at KarwanBazarinthecitysaidhismobilemoney transfer service was totally inactive yesterday ashecouldnotmakeanytransaction.
Abdullah, another agent at Karwan Bazar, also admitted such a disruption.
But these agents could not tell the users what the problem was, as they are not directly linked with bKash. Agents are appointed through distributors who maintain the linkwithbKash.
“We are facing trouble for the past eight days. The problem becomes acute during thedaytime,butremainsbetteratnight(12-7am) when customer turnout is scarce,” said Sadequr Rahman, owner of Channel Enterprise, a distributor of bKash in Gulshan.
Rahman said bKash officials told them that it was a technical problem and will be solvedsoon.
Bangladesh's first mobile financial service provider bKash started its formal business in July 2011 with an aim to provide financial services through mobile phones to both the unbanked and banked people across the country.
A phone call or a text message can make payments and money transfers. Customers are able to receive electronic money into their bKash accounts through salary, loan, domestic remittance, and other disbursements. They also can cash out the electronic money at any of the hundreds of agents assigned by bKash.
Now bKash has 15,000 agents and five