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Top Clean to offer online laundry service

Suman Saha
CUSTOMERS of Top Clean, a mechanised laundry service provider in the city, will now get online updates on whether the delivery of their clothes could be delayed, through a web-based tracking system the cleaner plans to launch next month.
The service will reduce hassles of the customers as sometimes delivery of finished laundries is delayed due to various reasons.
“It will enable clients to save time as they won't need to come to the launderer several times to know whether their clothes were ready,” said Md Mamunur Rashid, general manager of Top Clean Bangladesh Ltd.
He said the company has already installed software at a cost ofTk 10 lakh to help customers know at which stage of cleaning a particular clothe now is.
Launderers usually defiver the processed clothes within 48 hours, said Rashid.
But sometimes they fail to deliver on time if the clothes need extra care due to having spots such as stains and rips that come to sight during cleaning and washing.
“Then we have to delay the delivery to ensure quality service,” said Rashid.
“The new service will reduce this hassle."
Two types of laundry services — manual and mechanised — now operate in the major cities of Bangladesh. Manual launderers use their own muscle power and basic detergents to wash and hang-dry clothes out in the open.
The mechanised laundry business has now grown to Tk 20 crore.
Health-conscious city-dwellers, those seeking better quality, quicker delivery or the perks that come with an improved living standard, are fueling the growth.
Top Clean began its journey in 1998 as a joint venture with a Singapore-based company. It is now fully locally owned and has 26 outiets all operating in Dhaka with around 50,000 clients.
The launderer said the clothes tracking system will help increase its sales by 5-7 percent a month. The company now charges Tk 165 for dry cleaning a blazer, Tk 60 for a shirt and Tk 70 for trousers.
The company has already introduced home delivery service — Regular Express by 24 Hours at No Extra Cost -- from its Gulshan, Banani and Baridhara outlets.
The general manager of the company said, “We aim to widen the home delivery network and offer customised services.”
Bandbox and Best Clean are other top players in mechanised laundry services.
suman.saha@thedailystar.net