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Jessore admin goes digital

Sets up e-centre to provide quick service to people

RlZANUZZAMAN LASKAR
The deputy commissioner's office in Jessore has done something most government offices have been struggling to do — introduction of a digital system to provide quick service to people.
Now people in Jessore don't need to look for a designated official to get a service and spend time in the DC office to get the job done. All they have to do is to ask for the desired service at the slick e-centre on the office's ground floor.
Once an application is submitted, it is forwarded to the official concerned through a computer network.
“The applications are filed in paper. Then they are scanned into the computer and forwarded to the designated official,” said Md Mustafizur Rahman, deputy commissioner of Jessore.
He said not just applications, all official documents are now scanned and converted into computer files.
A copy of every computer file is sent to the inbox of the designated official. All unresolved files are marked as “unopened mails”.
"It is like checking your email. And you can do it anywhere, anytime,” said Mustafizur.
A simple and attractive interface, with a convenient list of commands allows the officials to take necessary course of action.
"For example, I can open a certain file, view it and pass it to another official with specific instructions on what to do with it. It takes only a minute and a few clicks on the mouse," he said.
It used to take days or even weeks to do the same task, he said.
The system has been through test run for months under a pilot project launched in September last year with technical assistance from the Access-to-Information (A2I) programme at the Prime Minister's Office.
The system is now working well.
Sixty-three-year-old Mahendra Nath Mallick, a farmer from Monirampur, who came to the e-centre for a land document on Sunday, looked very cheerful and satisfied.
"Earlier, I had to come to the deputy commissioner's office four or five times to get this document. But this time it took only two visits to get it,” said a smiling Mahendra showing a document at a desk at the e-centre.
The new system is very convenient, said 59-year-old Noor Mohammad from
Rohita union.
“I had to bribe some officials a few times to get things done. But now things seem to be getting done on their own."
Florence Elora Martine, an office assistant at the e-centre, said the centre receives over 200applications a day.
The deputy commissioner said citizens actually don't need to come to the e-centre forservices.
“They can send us their applications through the district portal or by post," he said.
Any citizen can view the list of the DCs daily work schedule and make an appointment with the DC through the portal.
A2I officials said the e-service successfully running in Jessore DC office is being replicated in 31 other districts.
They said one-stop e-centres will be launched in all 64 DC offices by November.
The service will soon be available in 4,501 Union Information and Services Centres in union parishad offices across the country.
The Jessore deputy commissioner said all documents in the DC office are being gradually converted into
computer files. The idea is to reduce the use of paper in the office, he said.
"Apart from saving hundreds of reams of paper, it will speed up the decisionmakingprocess.”