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Passengers made victim of airline staff's fault

Staff Correspondent
Two Bangladesh born women who were en route to Canada by an Etihad Airways flight were allegedly harassed by the airline staffs at Abu Dhabi International Airport, and were forced back to Dhaka at their own cost over a brawl that sparked due to
afaultofastaff.
On their return to Dhaka, one of the victims Tanzeen Bristy filed a general diary with Airport Police Station on Thursday, where she described their seven-hour ordeal of harassment in the hands of Etihad staffs.
Bristy, a Canadian citizen, and her mother a permanent resident of that country who did not want to be named, left Shahjalal International Airport by an Etihad flight (EY 141) for Toronto at 5:25am on June 28.
They had a stop over at Abu Dhabi International Airport, where at the checkin counter the clerk stamped Bristy's boarding pass, but forgot to stamp her mother's, which they also did not notice.
When they went to the gate of the aircraft after waiting in a queue for almost an hour, the Etihad staff there asked her mother to get her boarding pass stamped.
Bristy told the staff that they should arrange for her mother's boarding pass to be stamped since it was his colleague's fault to begin with, and she and her mother did not want to return to the back of the line for the airline's own fault.
"I told him that this was their mistake and also requested him to get it stamped for me, since the
queue was very long," Bristy told The Daily Star on Thursday.
"Then the Eithad staff started to shout at me and threatened me that he would off-load us from the plane, if I did not listen to him," she added.
She also alleged that a staff yelled at her and tried to seize her mother's passport.
Bristy's mother said, "The staff supervisor said he did not like our attitude and would not let us get on board."
She said he then threatened them saying they would be handed over to police if they did not abide by his orders.
"They forced us to miss the flight, and then forced us to buy return tickets to Dhaka," Bristy said.
She also said, "We had to return to Bangladesh because at one point we were worried about our physical safety if we kept arguing with the rude Etihad staff, as they were taking us from place to place where we did not feel safe at all."
They were not even allowing the two women to make phone calls. A man who claimed himself to be a CID officer took them to a room where six to seven men in uniforms and some other men in civilian clothes kept them confined for about an hour.
Finally after much request they were allowed to
make a phone call to Bangladesh. And their fam-ily contacted the Bangladesh embassy and the Canadian High Commission in Abu Dhabi.
"With the assistance of Bangladesh Embassy we returned to Bangladesh on flight EY258,"Bristi said.
When The Daily Star contacted Country Manager of Eithad Ashraful Kabir yesterday, he said he received a verbal complaint from the victims about the incident, and once he gets a written complaint he will send that to proper Eithad authorities. He also said after an investigation it will be known what actually happened, and what measures Eithad will take.
A complaint about Eithad's bad service was also raised by another Bangladesh born Canadian citizen Showkat Alam Khan.
Alam arrived in the country on April 11 by a flight of the airline from Canada, but one of his luggage that contained video and still cameras and rare family photographs, went missing.
Alam lodged a compliant with the airline authorities in Dhaka, but his luggage is yet to be recovered.
Asked, Ashraful Kabir said if the luggage is not found, they will come to a settlement as per International Air Transport Association rules.