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Bicom-inspire Joint Venture

Call centre, telecom solution business launched

Staff Correspondent
Bicorn Systems Limited, a London-based company providing best-fit telephony solutions, and Inspire Communications Limited, a Dhaka-based company providing call centre and telecom solutions, jointly launched call centre and telecom solution business in the country yesterday.
At a launching ceremony at Bangladesh-China Friendship Conference Centre in the city, the organisers said this sector has immense potential and Bangladesh can earn a lot of foreign currencies and engage its skilled manpower in this sector.
Commerce Minister Faruk Khan was present as the chief guest at the function organised by Inspire Communications Limited.
Introducing their joint endeavour, Hedayet Hossain, chief executive officer (CEO) of Inspire Communications, said despite having a huge prospect, the country is lagging behind in the lucrative call ■centre business at a time jwhdnutBmeighhourinjg rerun-Tries are earning billions of dollars from such business.
The country can attract multinational companies who are keen to lower costs by outsourcing customer call centres in countries with low labour costs, he said, adding: “We have skilled manpower and enthusiastic generation who are proficient in language.”
The CEO alleged that Bangladesh Telecommunication Regulatory Commission (BTRC) has some bureaucratic tangles in giving the Internet Private Leaseline Circuit (IPLC) connection.
BTRC asked for contracts of call centres before giving connections, while foreign companies said they would not give the contracts as the call centres do not have the connectivity, he added.
Hedayet further said, “When different foreign currency earner sectors are suffering the impacts of global meltdown, we can develop call centre business," adding: “To do so, we want cooperation from the government.”
Assuring the organisers, the commerce minister said
i There will be in the country create obstacles to develop-
ing the country and its people.
Faruk Khan further said this sort of projects will help create employment opportunities for the countrymen.
Mentioning the government's plan in giving IT training to the school students, he said the students would get employment opportunities in these types of projects.
“In this extreme competitive world and in the time of global recession, we want to do new businesses which will help the country face the challenges of the twenty first century," he said.
The minister also said the government's commitment to building a digital Bangladesh and giving jobs to the people can be fulfilled in these types of telecom businesses.
Stephen Wingfield and Senad Jordanovic of Bicom Systems Limited gave a brief introduction of their project, while Tamnun E Morsalin, associate professor of University of Liberal Arts, gave an overview of the call centre business in the Country. yn;
High ComtniMaflVie^ ate (Inert Evans also ipoke.