& çâÌæÚUæð´ ·¤è ¥ôÚU Îð¹Ùæ ÁæÚUè ÚU¹ð´ ¥ÍæüÌ ¥ÂÙð ÜÿØ ÂÚU ŠØæÙ ÚU¹ð´Ð ãæÚU Ù ×æÙð´, €UØô´ç·¤ ·¤æ× ·¤ÚUÙð âð ¥æÂ·¤ô ©gðàØ ·¤è Âýæç# ãôÌè ãñ ¥õÚU ÁèßÙ ·¤æ ¹æÜèÂÙ ÎêÚU ãôÌæ ãñÐ ÖÜð ãè ÁèßÙ ×ð´ ç·¤ÌÙè Öè ·¤çÆÙæ§ü €UØô´ Ù ¥æ°, çÁ™ææâæ ¥õÚU ©ˆâæã ÕÙæ° ÚU¹ð´Ð ŠØæÙ ÚU¹ð´, ÜÿØ ã×ðàææ ¥æÂ·Ô¤ Âæâ ãôÌð ãñ´ çÁ‹ãð´ ÂæÙð ·Ô¤ çÜ° ÂýØæâ ¥æÂ ·¤Öè Öè àæéM¤ ·¤ÚU â·¤Ìð ãñ´Ð

Teletalk woes

Kausar Islam Ayon
The excitement of subscribers at getting a 'prized' Teletalk SIM have since given way to frustration because of weak network, poor interconnectivity with other private mobile operators and lack of proper customer service.
Teletalk Bangladesh Ltd. (TBL) now has nearly 1.5 lakh pre-paid subscribers who all had to fight to get hold of a SIM. In the first phase of SIM distribution, people waited in long queues even for 15 to 20 hours at a stretch as the operators had promised the cheapest rates and best facilities in the only state-run cellular service. In the second phase, interested customers had to enter a lottery and the lucky winners were provided SIMs.
But many Teletalk subscribers have gone back to the private operators because of the poor service of Teletal k.
"Actually Teletalk does provide cheaper service as you can never make a phone
call. That is why there is no question of any expenditure," was the sarcastic observation of Aheer Mohsin, a businessman.
"I am now using an alternative line because most of the time people can not contact me on my Teletalk number from any fixed line or mobile phone," said Khaleduzzaman Khan who won a Teletalk SIM through the lottery.
Officials of the TBL were reluctant to talk about interconnectivity and other issues but one high official on the condition of anonymity said that the private cellular phone companies were not obliging the interconnectivity deal.
"Although they have signed the interconnectivity treaty under pressure from the BTRC (Bangladesh Telecommunication Regularity Commission) they are still not allowing us to enter their network," the official claimed.
He also said that the problem faced by subscribers in reaching Teletalk mobiles from other cell phones was
also a result of the same narrow-minded approach of private operators who fear loss of business if Teletalk functions smoothly.
An official of TBL said that Teletalk subscribers are facing certain problems because of the ongoing network expansionwork.
"Now we are expanding our network all over the country and work is in full swing. Most networking work is done at night so it is natural for subscribers to face some connectivity problems at that time."
Many Teletalk users complained of weak frequency saying their phones often lose network at different spots within the city and even inside buildings.
The TBL official assured that such problems would be solved within weeks but he could not guarantee a solution to the interconnectivity situation. "That is entirely dependent on the sincerity of private cellularoperators," he said.