A two-day workshop on total quality management (TQM)' organised by Micro Industries Development Assistance and Services (MIDAS) in collaboration with Humber College of Applied Arts and Technology of Canada began. Here yesterday. says a press release.

The workshop, being participated by the senior professionals of business and research organizations will discuss the principles and practices regarding improvement of performance and productivity in and organisation by focusing on the efforts of the workforce to satisfy customers in respect of quality and service.

This workshop will also incorporate an overview of some of the latest developments in TQM applications, such as. Business Process Reengineering, ISO 9000 and Change Management.

Samason H Chowdhury. Director of Square Pharmaceuticals and Chairman of MIDAS Board of Directors, presided over the inaugural session.

Roderick Haney, First Secretary (Development) of Canadian High Commission, addressed the ceremony as chief guest while Abdul Karim, Managing Director (Acting), MIDAS, welcomed the participants.