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OPINION

Whither RAJUK?
Letters appear regularly in the local press on RAJUK. All are complaints. I do not remember to have seen a single letter of appreciation since the DIT days. This organisation has served under several regimes — the constancy of its inconstancy is admirable.
The main cause is simple to identify : demand is more than supply (plots and other services dealing with applicants). It is not that the agency is overworked, and cannot respond to the dally pressure of work (letters, queries, reminders. complaints, etc). What is frustrating is that RAJUK does not have even the elementary courtesy of acknowledging letters; not to speak of responding to IL
This attitude of great silence is not understandable in a public office. Even registered letters do not elicit any acknowledgment. What is the great idea? If RAJUK cannot handle its normal and dally workload, then necessary administrative reforms should be introduced so that it can provide its services without delay and complaint, and without any reminder whatsoever.
What is wrong with the decision-making process tn RAJUK — why RAJUK cannot take quick decisions and communicate it to the appli-cants/allottees/selected par Ues? Here also we face the great wall of silence I Here are some examples:
In 1986 DTT/RAJUK invited applications for allotment of residential plots in Uandhara/Banant I know of several cases wherein some applications had been selected and approved for allotment of plots Till today (a) no allotment letter had been Issued after selection: (b) no notice had been served giving the plot number, with demand no lice for deposit of Instalment; (c) no cancellation notice had been issued; (d) the initial de posit had not been returned.
(e) no alternative plot elsewhere had been offered after approval of an application. Silence all around.
Many applied with deposit in foreign currency. For the last four years. RAJUK is earning interest on such deposits, which Is not passed on to the 3plicants (it Is their money the plots are handed over).
Legally how RAJUK can usurp such interest belonging to another party? The deposit is blocked, and the applicant cannot Invest it elsewhere, as he is watting and waiting (for years) after being Informed that his application had been approved. All long-pending deposits should be returned Immediately. Here we see the same problem : delay in decision making. RAJUK does not say Yes pr No. The question arises : how long a case should be kept pending (here tt Is how many years !)? If the decision Is No. then communicate it. refund the deposit.and close the case.
The story above refers only to written communication by mail As for personal visits to the office and seeing the offl ctals concerned, the picture Is no better - nothing happens How many pair of soles are to be worn out in such corridors of indifference? Some critics blame the regime implying RAJUK senior officers cannot take decisions unless vetted by higher ups outside RAJUK. Is tt bureaucracy, corruption gr vested Interests?
It is high time all pending cases are disposed off within the next three to stx months after the new government take office RAJUK is a disgrace to the nation RAJUK should call a press conference in ihe presence of the complainants, .nd answer question, from the floor The new regime should completely reorganise RAJUK or close it.
A Mawaz IM-kaJ