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Saturday Business Solutions
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Saturday Business Solutions
The Daily Star, 19 Karwan Bazar, Dhaka, Bangladesh, E-mail: dsbusins@gononet.com
The Daily Star runs a business solution column which appears on Saturdays. While running your business, you come across problems and wish someone would help. This column will provide you with insights to solve your problems. Write to us or to Sarwar Ahmed, MBA (sarwar@asia.com) who hosts this column.
Trainer
Thank you for the write up on training. You emphasised on the importance of training, which is usually a top management decision. Please write about howto be a good trainer. MNA
If you have sat in a training program and got energised, it is usually because the trainer was good. A good trainer has to have several qualities. To begin with, it is the personal appearance of the trainer. I do not mean that the trainer should look like the macho or feminine models that are imposed on us in all kinds of advertisements.
Given what you are, you must be dressed clean and neat. Wear a tie. I don't know what it is about a tie, but it gets you a lot of respect!! If you shave, shave well before any training session. If you sport a beard, sport it neat. Make sure your hair is combed neat and not unkempt like the absent minded professor. If you are bald, make fun of it when you begin the training session. That will give your participants a good laugh, and for the rest of the training, they will not worry of the bald.
If you are female, dress neat and please do not wear clothes that will expose any part of your body. I hope you understand what I mean without my being too explicit about it. Be light on the jewelry and the perfume. If you use perfume at all in a training session, use just a whiff.
A trainer has to be genuinely interested in the participants. Genuinely. If you are there only to get the measly honorarium or because the company has asked you to be a trainer and its just another job, you will flop. There has to be a strong empathy between you and your participants. You have to be careful of their needs. For that, feel and be a part of them.
These were in essence some of the personal qualities that a trainer should be aware of. Oh yes, don't forget to brush your teeth before you begin a training session, especially in the afternoons. We tend to have a stale mouth and this can lead to an odour that may be offensive to the participants. Why take any chance?
Never take anything for granted in a training session. Check all your equipment personally. Do not leave it to the office boy otherwise you may be in for unpleasant surprises. Check all the requirements stationary, seating arrangements, name tags. I once got into a situation where I was assured of a multi-media projector in a training seminar. Having reached the place (and be early), I found this to be an overhead slide projector! It took frantic efforts to get one on hire.
What about your presentation materials? What kind of equipment will you have access to? It is becoming relatively easy to have access to multimedia computer projection equipment (own or hired). It is worth the investment to use this equipment in a training session. Why? It is impressive, delivers and saves substantial time.
A long training session can tire anyone. So how do you go about keeping people energised? Get them to move around - do some group work where people would need to move out of their chairs. And make sure that there's plenty of water to drink. Encourage participants to drink water, even if this means more natural calls. This is also a pleasant diversion to move and get the body and brain backin shape.
Training is an art. The trainer is the artist who has to mould the minds of his participants into accepting what the training obj ective is. Like an artist, you need to continuously hone your skills so that you shine out and at the end of the training session, leave your participants thrilled, motivated and aglow with energy.